What can you do to take advantage of this statistic?
- Identify why your best customers come back (with a casual one-on-one survey question), then create a ‘loyalty campaign’ and referral reward program leveraging your brand’s key loyalty attributes. Define what exactly your reward/incentive would be (relevant to your brand style of course) and have fun issuing those rewards to customers who refer others!
Share with us your most successful referral reward program!
